Frequently Asked Questions
We know how important it is to understand what you’re putting on your skin. Here are some of the most common questions we get about Suvana products—answered to help you shop confidently and care for your skin the right way.
Product and Skincare FAQs
You can shop directly from our official website and leading e-commerce platforms.
Most of our products are suitable for all skin types, including sensitive skin. However, we recommend doing a patch test before full application, especially if you have specific skin concerns.
Absolutely! We are committed to ethical skincare and do not test on animals.
Yes, our products are designed to complement each other. You can follow a skincare routine like:
• Night Routine → Retinol & Hyaluronic Acid Night Cream + Peptide & Collagen Boost Serum
• Day Routine → Kumkumadi & Saffron Brightening Cream + Niacinamide & Rosewater Serum
• Detoxifying Herbal Navel Oil: Helps flush out toxins and promotes better digestion.
• Almond & Coconut Navel Oil: Nourishes skin from within and improves hydration.
• Moringa & Spirulina Body Wash → For deep cleansing and revitalization.
• Rice Water & Oat Milk Cream Body Wash → For hydration and soft, glowing skin.
It reduces puffiness, dark circles, and fine lines while providing intense hydration.
Apply a thin layer to your lips anytime for a natural pink tint and deep moisture.
While our soaps are primarily for the body, gentle options like Goat Milk & Honey Soap or Neem & Tulsi Soap can be used on the face, especially for oily or acne-prone skin.
Shipping and Delivery FAQs
Yes! We offer free shipping across India on all orders above ₹499.
Orders are typically dispatched within 48 hours (excluding Sundays and public holidays).
Delivery times vary by location but are usually within 3–7 working days. Please note, delays due to weather, strikes, or courier issues are beyond our control.
Once your order is shipped, you will receive a tracking link via Email/WhatsApp/SMS. You can use that to track your delivery.
Yes, we do! International orders can be paid for via credit/debit card, PayPal, or bank transfer. Shipping fees and customs duties are borne by the customer.
Ordering FAQs
Once an order is placed, it cannot be cancelled or modified. Please double-check all details before confirming.
No, each order can be shipped to only one address. To send items to multiple addresses, please place separate orders.
We accept UPI, debit/credit cards, net banking, and other popular payment options. International customers can use PayPal or bank transfer.
Refunds, Exchanges & Order Issues
We do not accept returns. However, refunds or exchanges are only applicable in cases of damaged or defective products.
Please email us at contact@shopsuvana.com within 24 hours and provide a clear, unedited unboxing video showing the issue.
Submit a valid unboxing video within 48 hours of delivery. If verified, we’ll process your refund or exchange promptly.
No. Items purchased under SALE or DEAL prices are not eligible for exchange.
Unfortunately, refunds or exchanges cannot be processed without a valid unboxing video as per our policy.